Contact us as soon as possible if an order needs to be cancelled or changed.
Before fulfillment
We will make reasonable efforts to cancel an order or change the address, quantity, or selected kit before fulfillment begins. A request is not confirmed until we acknowledge it in writing. If payment has already been captured, an approved cancellation is refunded to the original payment method.
After fulfillment or dispatch
Once packing, labeling, or carrier handoff has started, modification or cancellation may no longer be technically possible. You may still use the applicable return, refusal, revocation, warranty, or consumer-law process after delivery.
Merchant cancellation
We may cancel and refund an order when a product is unavailable, pricing or listing information contains a material error, payment is not authorized, fraud controls identify unacceptable risk, the address is not serviceable, or fulfillment is legally prohibited. We will explain the cancellation unless security or law prevents disclosure.
Duplicate orders
If you believe an order was submitted twice, contact us immediately with both order numbers. We will review the records and apply the appropriate cancellation or return solution.