We want every request to be handled consistently, transparently, and without limiting rights granted by applicable consumer law.
Return request window
Unless a longer period is displayed on the product page or required by law, contact us within 7 calendar days after confirmed delivery to request a return or exchange. Starting a request within the window does not mean the item must arrive back within that same period; we will provide the applicable instructions.
Eligible returns
Eligible products should be unused, complete, and returned with original accessories, manuals, gifts, and packaging when reasonably possible. A product may also qualify when it arrives damaged, defective, materially different from its description, incorrect, or incomplete.
Non-returnable items
For health and safety reasons, opened personal-care, hygiene, intimate, cosmetic, food, or other sealed goods may be non-returnable unless defective, damaged, incorrect, or otherwise covered by mandatory law. Customized goods, gift cards, downloadable products, and products damaged by misuse may also be excluded where legally permitted. The product page will identify material exclusions before purchase.
How to request a return
- Contact us with the order number and reason for the request.
- For damage, defect, or fulfillment error, provide clear photos or video when reasonably available.
- Wait for written authorization and the correct return address or alternative resolution.
- Use suitable protective packaging and retain the shipping receipt.
Return shipping
When the product is defective, damaged in transit, incorrect, or incomplete due to our error, we cover the reasonable approved return method or provide another lawful remedy. For discretionary returns, the customer may be responsible for return shipping when disclosed and permitted by law.
Inspection and refunds
After the returned item or required evidence is reviewed, we notify you of approval or the reason for any lawful denial. Approved refunds are sent to the original payment method whenever possible. Bank and payment-provider posting times are outside our control. Original shipping charges are refunded when required by law or when the entire order is rejected because of our error.
Exchanges
Exchanges depend on stock availability. If the requested replacement is unavailable, we may offer an equivalent solution or refund. Nothing in this policy waives mandatory warranty, revocation, repair, replacement, or refund rights.