This policy explains order processing, our delivery target, tracking, fees, address changes, and what happens when a shipment is delayed.
Delivery commitment
For eligible destinations in Mexico, our standard delivery target is within 7 business days after the order is confirmed and accepted for fulfillment. Business days exclude Saturdays, Sundays, and public holidays. The product page or checkout may show a more specific estimate; when it does, that estimate controls.
Processing and dispatch
Orders are reviewed for payment authorization, address accuracy, and stock availability before dispatch. Orders placed after the daily cutoff, on weekends, or on public holidays begin processing on the next business day. A temporary verification hold may apply when payment or address details require confirmation.
Shipping charges and total cost
Any shipping charge is displayed before the order is submitted. The checkout total shows the amount payable for the products, shipping, and applicable taxes or charges known to us. We do not add undisclosed fees after purchase.
Tracking
When the carrier provides tracking, we send the tracking number by email or make it available through the order channel. Tracking events can take up to 48 hours to appear after dispatch.
Address accuracy and changes
Customers are responsible for providing a complete deliverable address, postal code, recipient name, and contact number. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment has started. Additional carrier fees caused by an incorrect or incomplete address may be charged when legally permitted and disclosed.
Delays and exceptions
The 7-business-day target may be affected by remote-area service, severe weather, public emergencies, carrier disruption, security checks, customs or cross-border processing, unusually high demand, or events outside reasonable control. A delay does not remove your statutory consumer rights. If an order is materially delayed, contact us so we can investigate and offer the legally appropriate solution, which may include continued delivery, replacement, or refund.
Delivery confirmation
A shipment may be delivered to the recipient, an authorized person at the address, reception desk, or another location accepted by the carrier. Review the package promptly and report visible damage, missing contents, or an incorrect product through our Contact page.